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Returns, Refunds

CAN I RETURN AN ITEM?
Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

WHAT IS YOUR RETURN POLICY?
It’s as easy as 1-2-3… With our 3 Step Returns policy, the first thing to do is get in touch with our Customer Service team on helpdesk@lovemywaterbottle.com who’ll send you a returns form. Stage 2 is to repackage your goods in their original packaging, remembering to include the completed returns form we’ve also sent. Then simply return the package in the post, and providing the products reach us in their original condition, we’ll process your refund. When returning your items, we would highly recommend using a courier service that enables you to track the parcel’s progress back to our warehouse… Better to be safe than sorry!

WHO PAYS POSTAGE ON RETURNED ITEMS?
If you choose to return an item to us, you as the customer are liable to cover the cost. That’s why we recommend using a courier, as unfortunately we can’t be held responsible for any products you return that go missing.

WHAT SHOULD I DO IF I RECEIVE FAULTY GOODS?
If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Contact our Customer Service team on helpdesk@lovemywaterbottle.com and they’ll advise you on the best course of action and how to return your items. Rest assured, goods that are faulty will be refunded in full or exchanged.

WILL I BE ABLE TO GET A REFUND?
Of course – usually we’ll issue refunds using the same method used to pay for the original purchase, so for example, if you buy using PayPal we’ll pop the money back into that same account.

WHEN WILL I GET MY MONEY BACK
We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.

CAN’T FIND WHAT YOU’RE LOOKING FOR?
No Problem. Email our customer service on Helpdesk@lovemywaterbottle.com